This site provides information using PDF, visit this link to download the Adobe Acrobat Reader DC software.

Troubleshooting devices at home

Click on the plus sign to open up troubleshooting tips for that type of device.

Self-troubleshooting iPads

Close an app and reopen it

  1. Double-click the “Home” button on the iPad (the circular button below the screen)
  2. Swipe up on an app until it goes off of the screen.  This closes the app.
  3. Reopen the app by tapping on its icon from the home page.

Turn wi-fi off and on again

  1. Open the “Settings” app: Image of settings icon
  2. On the left side, tap on “Wi-Fi”
  3. Tap the switch to turn the Wi-Fi “Off”.  It should no longer be green: image of wifi switch
  4. Wait 10 seconds, and toggle the Wi-Fi switch back to “On”. You may need to choose your home Wi-Fi if the device doesn’t remember it.
  5. Wait for 2 minutes after the device reconnects.

Restart the device

  1. Press and hold the “Power” button on top of the iPad until the “slide to power off” message occurs (about 5 seconds): 
  2. Slide the power button across the message to shut down the iPad
  3. Wait 60 seconds, then use the “Power” button on top of the device to turn the iPad back on.

If you have tried these troubleshooting tips for the iPad and still need support, complete this form.

Self-troubleshooting Chromebooks

Make sure the Chromebook is charging

  1. Plug the power cord into either side of the chromebook. The charging light on the left side towards the back should light up.
  2. If the charging light is red, the battery is very low and really needs to be charged.
  3. If the charging light is orange, the battery has at least some charge but is charging.
  4. If the charging light is green, the battery is fully charged.

Restart the device

  1. Press and hold the power button for 15 seconds. This will turn the chromebook off.
  2. Wait 60 seconds, then press the power button again to turn the device on.

Reset Settings on the Chromebook

  1. On the chromebook, go to the website "chrome://settings/reset"
  2. Click the white box that says "Restore settings to their original defaults"
  3. Confirm that you want to reset the settings by clicking the blue button that says "Reset settings"
  4. Restart the Chromebook after the settings have reset.

Internet Connection Testing

  1. Open the "Chrome Connectivity Diagnostics" app by clicking the circle in the lower left and searching for it.
  2. Wait up to a minute for the app to complete its testing.
  3. The report may be helpful for you or for tech support to help identify a problem.

If the chromebook won’t turn on or is stuck on a black screen

  1. First, make sure the chromebook is plugged in to a power source.
  2. Second, restart the chromebook as shown above.
  3. Press Esc, Refresh (F3), and the Power button at the same time.  You should be shown a white screen asking you to plug in a USB stick.
  4. Ignore the message, turn off the chromebook with the power button, then turn it on again after a few seconds.

If you have tried these troubleshooting tips for the Chromebook and still need support, complete this form.